FAQ

Common Questions.

Everything you'd want to know before getting in touch.

Do I have to stop using Swiggy/Zomato?

No. Keep aggregators for acquiring new customers. Use OwnOrder for keeping them. Aggregators are your billboard, your app is your relationship.

What about delivery? My chain doesn't have its own riders.

Handled. When a delivery order comes in, OwnOrder auto-dispatches to Shadowfax or Porter. Real-time tracking for your customer. You don't have to figure out logistics.

How long does setup take?

About 2 weeks. We handle POS integration, menu setup, branding, and delivery partner configuration. Your team gets a launch playbook: QR codes, staff scripts, first-order incentives.

What POS systems do you support?

PetPooja today (75,000+ restaurants use it). Restroworks and others are coming soon.

What if my customers don't download the app?

The app is one channel. Customers can also order via a web link (no download needed) or directly through WhatsApp. Plus, the launch playbook includes staff training, QR codes on packaging, and first-order incentives to drive adoption.

Still have questions?

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