Common Questions

Everything you'd want to know before getting in touch.

Do I have to stop using Swiggy/Zomato?

No. Keep aggregators for acquiring new customers. Use OwnOrder for keeping them. Aggregators are your billboard — your app is your relationship.

What about delivery? My chain doesn't have its own riders.

Handled. When a delivery order comes in, OwnOrder auto-dispatches to Shadowfax or Porter. Real-time tracking for your customer. You don't have to figure out logistics.

How long does setup take?

About 2 weeks. We handle POS integration, menu setup, branding, and delivery partner configuration. Your team gets a launch playbook — QR codes, staff scripts, first-order incentives.

What POS systems do you support?

PetPooja today (75,000+ restaurants use it). Restroworks and others are coming soon.

What if my customers don't download the app?

The app is one channel. Customers can also order via a web link (no download needed) or directly through WhatsApp. Plus, the launch playbook includes staff training, QR codes on packaging, and first-order incentives to drive adoption.

Still have questions?

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